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Please Click The Google Button Below To Leave Us A Review. Thank You.

Joseph L.


He was very professional, the equipments are working great. He was here on time everyday. I would recommend them.

Laura K.


They are punctual, friendly, they evaluate what your needs are. Their recommendation is based on your needs, not up-selling products. I would highly recommend them.

homeowner


First off let me say I did allot of research before I made a decision for my home security system. I called all of the main company's and the smaller company's. I went with PCS because they took the time to answer all my questions and concerns that I had. We planed the system out and covered my homes vulnerable points . When it was time for the install they were prompt, respectful of me and my home and did a remarkable job. I would highly recommend them to all my friends and family. Thank you John

Annissa R.


Tyler is wonderful and works his behind off. I'd definitely refer him to anyone I know that's looking for a home security service.

Caryn C.


Tyler worked with me from the beginning to understand the products, placements and usage. He has walked me through the process and has really gone above what I would have expected. He showed up when he said he would, and worked diligently while he was here. I know if I have questions or concerns going forward, he will continue to show those same traits. Thanks!

Chris N.


Very friendly, knowledgeable, professional, and clean.

Special distribution services S.


Tyler was great, very professional, would have given him 10 stars if I could.

Linda L.


Courteous, Professional, Punctual, Night Owl System Knowledge, and Great Response Time...Very Pleased with the Work Performed and the Training on How to Use the System. Thanks, Tyler!

Tracy L.


My experience with this company is the best service I as a consumer have had in a number of years. When calling a few companies they were the only company that answered multiple phone calls with questions we had. This is why I chose this company , their customer service!! They did what they said and did it when they said they would! Tyler thank you so very much for taking such good care if me. If you chose this company you will have great service.

Tara N.


Excellent work. Plan to hire for job after new home purchase.

Ron B.


Tyler and team did an outstanding job. As a USMC veteran you can expect the honor, integrity, and pride that comes along with being a Marine. Great work ethic, great price, and highly recommended!

George T.


Very professional and affordable.

George T.


Very professional and affordable.

Joe P.


Tyler worked with me and appeared to be very knowledgeable about the camera system and was able to fix the problem.

Joe P.


Tyler worked with me and appeared to be very knowledgeable about the camera system and was able to fix the problem.

Michael F.


Professional, knowledgeable, and flexible. Very satisfied.

Gabe G.


Customized surveillance system was exactly what I needed. Didn't try to upsell items or products that were unnecessary. Very trustworthy and reliable. Edit: Three months after having the system installed, we began having difficulty accessing the camera from mobile devices. I contacted Tyler to explain what was going on and request assistance. Tyler stated that we did not have a service contract and we would need to pay $150 for a service call. After paying such a large sum for the camera system and given the short period of time, Tyler should have stood behind the product and tried to solve it without gouging the customer. Originally I had rated the service a perfect five, but after this I've marked it to a more appropriate level.

Andy H.


AAA The best of the best!

Brian M.


You get what you pay for. These guys are the real deal. They install quality equipment and not that junk you get at stores. Love the piece of mind with being able to see my house from anywhere. When someone rings my doorbell it goes straight to my phonemail and I can talk with them. Great service from Phoenix. Don't settle with Cpi or Adt junk. Tyler will come to your house and give you hands on what you will get with a nice demonstration with his phone and equipment already installed. Great people.

Greg D.


I could not have had a better experience then I did with Phoenix Custom Systems. I'm so glad I found them. I had 2 contractors from Best Buy come out to give me an estimate on a camera system install. After surveying my house they told me the cable runs required would be too complicated and since I wanted 8 cameras installed it would take approximately 2 days to complete. I saw some excellent reviews for Phoenix Custom Systems so I gave them a call. I spoke with Kevin. Let me just say Kevin is awesome. He's very knowledgeable, professional and a strong Christian. He came to my house, did a thorough assessment and said no problem, we can install this for you at your convenience. We set up a date a couple weeks later. Kevin and Tyler arrived at 0700 as scheduled. Tyler was excellent as well. He explained so many aspects about the cameras that I would not have thought to ask about. They ran all 8 lines, installed the cameras and set up the NVR. They programmed the software on our phones and gave me plenty of time to ask questions. They were done by 3pm. The install looks great. No exposed lines at all. My wife hates clutter. She loved how neat all the wires were in our utility closet. I cannot say enough about Kevin & Tyler. If you need a video surveillance system installed don't bother with anyone else. Call them and rest easy. You will not regret it!!

Lee R.


These guys are very knowledgeable Pricing was higher then expected Very pleased with the outcome

Karen K.


They quickly respond to inquiries and are very professional.

Chris G.


Great Company ..... Excellent follow up and great service....Super communication

Hope W.


Kevin is awesome! He was prompt and courteous! Even when I had the wrong part, he came back the next day to complete the installation!

Phil G.


On time, very knowledgeable and courteous. Did a great job! Would use them again!

Emmanuel B.


They were on time and I was satisfied. I would definitely use them again.

Indrajit B.


Kevin promised to fix the issues and so in good faith updating the ratings. Thanks!

Lukmon F.


They were very professional and on time. Got the best worth of my money. They work with you with variety of options that best fit for your need. I am really happy with the product and services. After the service, it?s was nice of them to check back in with you to make sure everything is working fine. Will recommend and will rehire them again.

Jessica R


They were extremely helpful and great to work with!.

Debbie G.


showed up when they said they would and did the work.

Rae P.


good job.

Debra A.


Kevin did a great job. Very professional & took the time to explain how to work everything. Will be hiring again

Mindy F.


Very friendly. Very knowledgeable. Excellent work. Happy with results.

Nina H.


They arrived on time and explained everything. I would use them again and I would reccomend them to all my friends and family.

Ernie P.


Very professional and reasonable fee. Highly recommend them.

Lee G.


We were very happy with the services provided by this Technician. He was very professional, knowledgable, and friendly with a can-do attitude. He arrived during the time-frame he stated and his pricing was great. I would definitely utilize his services again. I would strongly recommend this Professional to my friends and family.

Tony W.


These guys are top of the line! I can't say enough about the professional manner in which this entire process was conducted. Kevin hit every time mark provided from the first walkthrough to providing the initial estimate, to returning for the install. I purchased two PTZs in addition to the original eight camera installation that was worked for the estimate. Kevin and Tyler arrived right on the time stated, and installed, tested, adjusted 10 cameras, and was finished much quicker than I expected. I have managed programs that did ISP, OSP, AV installation, and support for a number of years. This job was as professional and efficient as any that I've seen done. Observing them in action was impressive. My wife and I are extremely happy with the results and recommend without hesitation for anyone needing security/camera system installations.

Tony W.


These guys are top of the line! I can't say enough about the professional manner in which this entire process was conducted. Kevin hit every time mark provided from the first walkthrough to providing the initial estimate, to returning for the install. I purchased two PTZs in addition to the original eight camera installation that was worked for the estimate. Kevin and Tyler arrived right on the time stated, and installed, tested, adjusted 10 cameras, and was finished much quicker than I expected. I have managed programs that did ISP, OSP, AV installation, and support for a number of years. This job was as professional and efficient as any that I've seen done. Observing them in action was impressive. My wife and I are extremely happy with the results and recommend without hesitation for anyone needing security/camera system installations.

Steve M.


Tyler is a good problem solver. He enjoys being challenged and offers potential ways to come up with alternative solutions to issues that developed. Bright guy with goof technical skills and experience.

Martha P.


Mr Kevin Cooke was prompt and very professional. He come to my home to look at the job. I hired him on the spot. Mr. Cooke and the two other workers did an excellent job.

Pamela H.


This place is top notch. Kevin and his crew were awesome. They installed 2 camera and security systems for our home and business. We love the quality work and piece of mind we have now. Thanks again!

K. C.


Phoenix Custom Systems promptly arrived at my home to install the Ring doorbell camera. I was impressed with Kevinâ s professionalism and friendly disposition while providing quality work. So, I scheduled an install for additional security and was impressed again with his crew, they too were very thorough and made sure I was happy with the install. Very friendly, pleasant staff and I have already recommended Phoenix to my neighbors.

J.A.


After researching online different home security companies, I came across Phoenix Custom Systems. I was impressed by reviews on other social media websites and decided to use their services. We got a security system installed that included the alarm system, remote opening locks and garage door, along with several CCTV cameras. Phoenix Custom Systems do such great work that I have referred them to family members.

Orrin P. | Cornelius, NC


Fantastic experience with this company. Their in-depth knowledge and superb customer service made doing business with them a pleasure. They installed eight cameras designed to handle our security concerns. The work was done on time and on budget. They were very flexible and accommodated our suggestions on the fly. The only contractor, I have had lately that actually cleaned up after themselves.

Phil G. | Matthews, NC


On time, very knowledgeable and courteous. Did a great job! Would use them again.

Chris G. | Mooresville, NC


Great company... Excellent follow-up and great service... Super communication.

Greg D. | Rock Hill, SC


Could not have had a better experience then I did with Phoenix Custom Systems. I'm so glad I found them. I had 2 contractors from Best Buy come out to give me an estimate on a camera system install. After surveying my house they told me the cable runs required would be too complicated and since I wanted 8 cameras installed it would take approximately 2 days to complete. I saw some excellent reviews for Phoenix Custom Systems so I gave them a call. I spoke with Kevin. Let me just say Kevin is awesome. He's very knowledgeable, professional and a strong Christian. He came to my house, did a thorough assessment and said no problem, we can install this for you at your convenience. We set up a date a couple weeks later. Kevin and Tyler arrived at 0700 as scheduled. Tyler was excellent as well. He explained so many aspects about the cameras that I would not have thought to ask about. They ran all 8 lines, installed the cameras and set up the NVR. They programmed the software on our phones and gave me plenty of time to ask questions. They were done by 3pm. The install looks great. No exposed lines at all. My wife hates clutter. She loved how neat all the wires were in our utility closet. I cannot say enough about Kevin & Tyler. If you need a video surveillance system installed don't bother with anyone else. Call them and rest easy. You will not regret it!!

Karen K. | Gastonia, NC


They quickly respond to inquiries and are very professional.

Brian M. | Concord, NC


You get what you pay for. These guys are the real deal. They install quality equipment and not that junk you get at stores. Love the piece of mind with being able to see my house from anywhere. When someone rings my doorbell it goes straight to my phonemail and I can talk with them. Great service from Phoenix. Don't settle with Cpi or ADT junk. Tyler will come to your house and give you hands on what you will get with a nice demonstration with his phone and equipment already installed. Great people.

Ron B. | Charlotte, NC


Tyler and team did an outstanding job. As a USMC veteran, you can expect the honor, integrity, and pride that comes along with being a Marine. Great work ethic, great price, and highly recommended!

Tracy L. | Charlotte, NC


My experience with this company is the best service I as a consumer have had in a number of years. When calling a few companies they were the only company that answered multiple phone calls with questions we had. This is why I chose this company, their customer service!! They did what they said and did it when they said they would! Tyler thank you so very much for taking such good care if me. If you chose this company you will have great service.

Andre P.


This is the 2nd time Phoenix Custom Security has either performed an install for my company or fixed my existing security system. Extremely knowledgeable, personable and just overall great guys to work with! Thanks guys for the wonderful experience!

T. Rivera


Tyler is one of the most knowledgeable people I know when it comes to security. Especially when it comes to securing your home or place of business. Before making a decision Tyler was very helpful with providing different options to secure my home. He took into consideration my budget and what I needed to do so that my home was safe. Tyler was on time and completed the work in a reasonable time frame. The equipment provided looks durable and I am very pleased that my home is secure and automated. I called a lot of companies and no one came close to the knowledge or dependability like Tyler. He gave me reasons as to why I needed something or not, I was not just buying stuff.

Sherrel G.


Tyler was super helpful and knowledgeable. I wanted to get a camera system for my mom in Charlotte and I live in another state. I found Phoenix custom Systems on Home Advisor. I spoke with Tyler and he made the process super easy. I can now rest easy knowing my mom is safer. I would definitely recommend this company!

Michael R.


Phoenix is very professional and dependable. I needed a very custom solution. They listened carefully and delivered exactly what I needed. They were intent on making certain I was satisfied with the solution. I definitely recommend them and would go with them again.

K. C.


Tyler and crew did a phenomenal job securing our home and business. The ability to see our high definition cameras and security based home automation while away from home is tremendous. Thanks again.

Sissy D.


Great Experience! Tyler gave me exactly what I was needing to help secure & protect my salon with a top notch security system and locks and the coolest app to control it all.

Gegarin M.


PHOENIX CUSTOM SYSTEMS is the company to call for security cameras, NVR home automation and more. I got my camera system installed by them . The team came on time after installation explain everything about and more the doses and don'ts . Reasonable price for professional service. I will refer to anyone who is in market to get a quality work.

My life is going to be alot less stressful not worrying at night if the Salon is locked! I can now check my app and lock it while I'm home watching Netflix! So easy and hassle free! Tyler and his assistant did an amazing job too- setting the security system up and their work is clean! They definitely take pride in their work and it shows. Only regret I have is that I didn't get them to come sooner. I'm Spoiled now and loving my new security system!

Kate M.


We were extremely pleased with Phoenix! Our residential/commercial surveillance system is complex and needed some major updating, a few repairs and present-day features. Phoenix arrived when promised and tackled EVERYTHING with incredible professional insight and advice. They were also quite personable and appreciated our desire to feel and be safe.

Ernesto P.


Great service! All of the technisions were very processional. I highly recommend them. Thanks to all three (3) of them.

Sam G.


Kevin and his crew have helped me out so much. They installed HD security cameras that are awesome. They also installed a new router and access control for my doors. Then they got me on lighting control to operate all of my light in my house. I truly have a smart home now because of PCS. Thank you guys so much for your hard work and professionalism. I will use them for many more projects in the future.

Kenneth F.


Amazing!! That's what I experienced with Phoenix Custom System!! I downloaded the NVMS7000 video camera application to my PC, then got stuck. I called Tyler Turnwald owner of PCS. He remote connected to my pc, corrected my problem in seconds. then I asked him to help me save a video of an incident that occurred at my restaurant for my insurance company. Wham Bam Boom!! Done! Then, uploaded the video to google drive for the insurance company. Then showed me how to convert video format from MP4 to AVI format!! The dude is a wizard!! Best of all, pulled me out of a jam, for a small fee. I was so grateful, I tipped him $25.00 You got NVMS7000 problems, Phoenix Custom System is your answer! He truly saved me!!

Ray C.


What a great company. Used them for alarm and security camera installation. Tyler and his crew are very reliable and do great work. Can't go wrong with these guys. Top notch service.

Jessica - Superior Wash Southeast


PCS helped us tremendously! We had purchased our own security system, but they came and helped get everything installed and up and running! The technicians were great to work with. Overall a great experience and would highly recommend!